Frequently Asked Questions

Kickwise is a football-focused careers and professional network platform connecting clubs, academies, organisations, players, candidates, and football industry professionals through structured profiles, job opportunities, and trusted communication flows.

Kickwise is built for football players, coaches, analysts, scouts, medical staff, operations professionals, clubs, academies, agencies, and organisations working across the modern game.

No. Kickwise is an independent platform that helps football professionals and organisations discover opportunities, publish roles, manage applications, and communicate in a more structured environment.

Depending on your account type, you can create a professional profile, explore roles, apply for jobs, publish opportunities, save employers or roles, shortlist talent, manage tickets, and follow platform communication from one place.

You can browse selected public pages without an account, but applying for roles, managing a profile, publishing jobs, saving items, using shortlist tools, and following account activity require a Kickwise account.

Football players should use the Player profile flow. Coaches, analysts, scouts, medical staff, and other football personnel should use the Candidate profile flow. Clubs, academies, agencies, and organisations should use the Employer profile flow.

Yes. Profile details can be updated from your account area, including public information, career details, contact fields, profile media, and other data supported by your profile type.

Profile visibility can be managed through the relevant profile settings where available. This helps professionals control how they appear across archive and discovery experiences.

Yes. Employer workflows can support a main employer profile and, where configured, additional sub-company or sub-organisation identities for publishing and public profile representation.

Football Player profiles are tailored to player-specific data such as playing position, preferred foot, availability, and football media. Candidate profiles are designed for non-player football professionals such as coaches, scouts, analysts, medical staff, and operations personnel.

A player profile can include personal and career information, playing details, position data, preferred foot, transfer or availability status, CV information, certificates where relevant, and highlight video fields when used.

A candidate profile can include professional summary, CV or resume details, work experience, education, certificates or licences, language and nationality information, and other role-relevant career details.

Kickwise includes talent archive and discovery flows so eligible employer users can search and review visible candidate and player profiles according to the platform rules and profile visibility settings.

Yes. Candidate and player profile flows can include CV or resume uploads where available, and certain job applications may require an uploaded CV before submission.

Open a role page, review the role details and any application requirements, then use the application flow available for that listing. If the role requires additional profile information, Kickwise may ask you to complete it before submission.

Eligibility depends on the role type and the employer’s application settings. Some roles are intended for football players, some for candidates, and some may allow more than one applicant type.

Yes. Your account area shows applications you have submitted and their current status, helping you follow employer review progress clearly.

Where the workflow allows it, submitted applications can be withdrawn from your application management area.

Some roles require certain profile items before applying, such as a CV, profile photo, completed basic information, application note, player-specific information, or candidate career details. These checks help employers receive complete applications.

Employers can define application requirements per role. A CV may be required for one role, while another listing may prioritise profile completeness, an application note, or player-specific information.

Yes. Football Player roles can be configured to request information such as playing position, preferred foot, age or date-of-birth-related details, highlight video, and other player-specific application fields when relevant.

Yes. Candidate-oriented roles can ask applicants to complete work experience, education information, certificates, licences, or other professional profile areas before applying.

Kickwise supports job-level applicant requirement settings so employers can define which information matters for a specific role rather than applying the same checklist to every vacancy.

Complete your public profile as fully as possible, upload relevant career documents, keep your experience current, and review each role’s application requirements before submitting.

Employers can create an employer account, complete the required organisation information, and publish roles from the employer job management area.

Yes. Where sub-company profiles are configured, employers can publish roles under the appropriate organisation identity instead of using only the main employer profile.

Sub-companies or sub-organisations help an employer represent related football identities such as a youth academy, women’s team, reserve team, partner structure, or another internal unit when publishing roles and showing public information.

Yes. Employer dashboards can show incoming applications and allow review workflows such as tracking applicant status and managing application activity.

Yes. Employer-side shortlist tools allow eligible users to save candidates or players for later review from talent archive and profile experiences.

Kickwise messaging is employer-initiated. Employers can start conversations with eligible candidates or players where the workflow and visibility conditions allow it.

A verified employer profile indicates that the organisation has completed the platform’s verification process and has been approved for that trust signal.

The current verification checklist can include a profile image or logo, completed company information, completed contact person information, and at least one published job before the request is submitted for review.

No. Verified is a trust indicator connected to profile review. Featured is a promotional or visibility treatment used to highlight selected profiles or roles more strongly.

A confidential listing allows an eligible employer to publish certain roles without exposing the public identity of the real organisation in the same way as an open employer listing.

Some roles are intentionally published through a confidential identity. This can be useful when an organisation wants to recruit discreetly while still collecting structured applications through Kickwise.

Confidential publishing is intended for eligible football recruitment scenarios and may be limited by role category and platform rules rather than being available for every listing.

Yes. Candidate and player users can save relevant roles and return to them from their account area where saved job tools are available.

Yes. Users can save employer profiles they want to follow or review again later.

Yes. Employer shortlist features allow football organisations to keep track of visible talent profiles they may want to revisit.

Saved and shortlisted items are available from the relevant profile or account menus, depending on your account type and the feature you are using.

Messages are available from the account messaging area and can also be surfaced through header indicators when new conversations or unread activity exist.

Messaging flows can preserve the relevant job or profile context so conversations remain connected to the opportunity or talent relationship that started them.

Notifications can be used for platform activity such as application updates, new messages, support or contact ticket progress, system notices, and other account-relevant events as the relevant modules are enabled.

Kickwise messaging is designed around employer-initiated outreach. Candidates and players respond within conversations that have been started through the supported employer workflow.

Contact is for general communication, partnerships, media, commercial inquiries, and broader football solutions questions. Support is for account issues, profile problems, application questions, technical bugs, and other platform-specific help requests.

Contact requests create CON reference codes, while support requests create SUP reference codes. These codes let you follow the status of a request directly from the relevant public page.

Yes. A valid reference code can be entered into the Contact or Support tracking area to review the ticket status.

Signed-in users can also follow contact and support requests from My Tickets in the account menu, giving them one place to review submitted requests.

Use Support for technical problems, suspicious behaviour, abuse reports, or issues that need review by the Kickwise team.

Yes. Suspicious listings, misleading information, or platform misuse can be reported through the support flow for review.

Kickwise combines structured profiles, employer verification workflows, role-specific publishing controls, reporting paths, and administrative review tools to support a more trustworthy professional environment.

Yes. Visibility settings and role-specific discovery flows influence how public profiles appear across archive pages and employer discovery experiences.

Kickwise provides dedicated Legal & Policies pages for privacy, terms, cookies, and payment or credit-related policy information where applicable.

Kickwise does not position role applications as a candidate-paid action. Candidate and player users apply through the supported application flow rather than paying per application.

Employer-facing commercial services may include publishing plans, credit-based tools, premium visibility, featured placements, or related business services when those offerings are active.

Featured is a visibility treatment and may be connected to employer-side promotional or commercial services when configured. It remains separate from Verified, which is a trust and review signal.

Relevant pricing, payment, and credit-related rules should be reviewed through the official Payment & Credit Policy and the active employer product screens when commercial services are available.